This privacy policy outlines how Artiscent® Perfum collects, uses, and protects the personal information of customers and website visitors. Please read on to learn more about our commitment to safeguarding your privacy.
Collection of Personal Information
We collect certain personal information when you visit our website or place an order, including:
- Contact details like your name, mailing address, email address, and phone number to facilitate transactions, shipping, and communication
- Payment information such as card numbers and billing address that is processed by secure third party payment gateways
- Account credentials like usernames and passwords that let you securely log in to your account
- Purchase history including products bought, prices paid, and time/date of transactions to deliver orders and fulfill returns/exchanges
- Product reviews that you voluntarily provide to let other customers know about your experiences
- Marketing preferences and subscriptions if you opt-in to receive promotional emails, catalogs, or other communications
- Social media handles if you connect with or mention us on platforms like Facebook or Instagram
- Demographic data such as gender, age range, and general location that is collected via analytics tools and surveys
We only gather personal information that you voluntarily provide to complete purchases or participate in website activities. All mandatory fields are clearly marked at the point of collection.
Use of Personal Information
The personal information collected by Artiscent® Perfum is used to:
- Process orders and provide customer service – We use contact details and order history to deliver purchases, send shipping confirmations/tracking info, process returns, and provide service for any issues.
- Create accounts – Details like name, email, and chosen password are used to securely create customer accounts to enable faster checkout and access order history.
- Personalize shopping experiences – We use data like purchase history and demographic info to recommend products and tailor website content to better suit your interests and needs.
- Improve products & services – Feedback like reviews and survey responses help us enhance our offerings, website design, and business operations.
- Send marketing communications – Names and contact details are used to send promotional emails, catalogs, or other content only if you opt-in to receive them. You can unsubscribe at any time.
- Comply with legal obligations – Information may need to be disclosed per applicable laws and regulations or to cooperate with regulators/law enforcement.
We never sell or rent personal information to external parties for marketing or any other purposes. The data we gather is solely to provide the services you expect from us.
Protection of Personal Information
Artiscent® Perfum takes precautions to safeguard the security and privacy of all personal information collected:
- Secure SSL encryption is used to protect data transmitted online like payment info entered at checkout.
- We restrict internal access to personal information only to employees who need it to perform essential business functions.
- Payment details are processed solely through secure third-party payment gateways like Stripe and PayPal. We do not directly collect or store full card numbers.
- We anonymize and aggregate data from tools like Google Analytics before internal use to minimize privacy risks.
- Our website and databases are hosted on secure servers and we employ firewalls, intrusion detection, and other technology protections.
While we aim for full security, no website can guarantee against all potential breaches. We will notify users as required by applicable laws in case of any incident that compromises personal data.
Online Behavioral Advertising Disclosure
We partner with third parties like Google and Facebook to display ads for our products on other websites and apps. These companies utilize cookies and similar technologies to collect browsing data and target relevant promotions.
You can control personalized ads in your account settings or by using opt-out tools like the NAI’s opt out platform or the DAA’s opt out page. Note that you may still see generic (non-personalized) Artiscent® ads.
External Links Disclaimer
Our website contains links to other third-party sites that we don’t own or control like social media buttons. If you click on one of those links, you’ll be taken to that platform’s website where your data will be subject to their privacy policies.
We are not responsible for the privacy or security practices of any external websites. You should review their policies carefully before providing personal information on linked sites.
Children’s Online Privacy
Artiscent® Perfum does not knowingly collect or store any personal information about children under 18 years of age. Individuals must be over 18 to place online orders on our website.
If we inadvertently obtain data about a child through the account of an adult, we will delete this data as soon as possible per applicable regulations like COPPA in the U.S.
Your Data Rights
We want you to remain in control of personal data collected by Artiscent® Perfum. You have the right to request:
- Access to the personal information we hold about you through a data subject access request
- The correction of inaccurate or incomplete personal data
- Deletion of your personal information when there is no compelling reason for continued processing
- That we restrict processing of your data if accuracy is contested or processing is unlawful
You also have the right to object to processing based on legitimate business interests or for direct marketing.
To make a request regarding your personal data, please contact us via email at [email protected] or by phone at 020 7946 0079. We will respond within 30 days as required under data protection laws.
Retention of Personal Information
Artiscent® Perfum retains personal information as necessary for legitimate business purposes and legal obligations:
- Transaction details are kept for accounting audit purposes for up to 7 years.
- We retain contact/account details until an account is deleted for servicing existing customers.
- Marketing subscriptions are kept until you unsubscribe from communications.
- We keep order history for warranty purposes as long as those products are covered.
- Reviews, comments, and content you post/submit may stay published on our platforms indefinitely.
- Aggregated, anonymized data may be retained indefinitely for analytics and business intelligence.
Changes to this Privacy Policy
As our company evolves, this privacy policy is also subject to change. We will post prominent notices of any material changes on our website and notify email subscribers if changes substantively impact previously collected personal information. You should check this policy periodically for updates.
Contacting Artiscent® Perfum
If you have any questions about this privacy policy or your rights regarding personal information, please email us at [email protected] or call 020 7946 0079. We will promptly address any concerns.
Artiscent® Perfum is committed to maintaining your trust by handling all personal data with care, transparency, and full compliance with legal privacy protections. Thank you for being a part of our community.
